Housekeeping Supervisor
Role Overview
The Housekeeping Supervisor oversees daily operations of the housekeeping department in a five-star luxury hotel.
The role leads a team of housekeeping team members, conducts inspections, and delivers outstanding guest satisfaction while maintaining efficiency and safety.
Guest rooms, public areas, and back-of-house spaces must meet rigorous luxury standards.
Key Skills for This Role
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Job Summary
The Housekeeping Supervisor oversees daily operations of the housekeeping department in a five-star luxury hotel.
The role leads a team of housekeeping team members, conducts inspections, and delivers outstanding guest satisfaction while maintaining efficiency and safety.
Guest rooms, public areas, and back-of-house spaces must meet rigorous luxury standards.
Key Responsibilities
- Supervise daily housekeeping operations and assign tasks to housekeeping staff, including room attendants and cleaners.
- Train and mentor new housekeeping team members on cleaning techniques, SOPs, safety procedures, and guest service.
- Monitor team members' performance, provide feedback, and address issues to improve service quality.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and maintenance standards.
- Check rooms after cleaning to verify standards for guest satisfaction, including linens, toiletries, and overall cleanliness.
- Address areas that do not meet standards and ensure corrective actions are taken promptly.
- Monitor and maintain housekeeping supplies, including linens, cleaning products, and guest amenities, ensuring adequate stock.
- Order necessary supplies in coordination with the housekeeping manager, staying within budget limits.
- Ensure proper storage and usage of cleaning chemicals, adhering to health and safety guidelines.
- Respond to guest requests and inquiries related to housekeeping services, ensuring quick resolution.
- Address guest complaints about room cleanliness or housekeeping services professionally and efficiently.
- Ensure all housekeeping staff adhere to hotel policies and safety protocols, including proper handling of chemicals and equipment.
General Duties
Understand and strictly adhere to the Rules & Regulations in the Team Member's Handbook and the Hotel's policy on Fire, Hygiene, Health, and Safety.
Report for duty punctually wearing the correct uniform and name tag as per grooming standards.
Maintain a high standard of personal appearance and hygiene.
Maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
Attend and contribute to all staff meetings, departmental and hotel trainings, and other related activities.
Fully support the Departmental Training Function in the assigned department.
Respond to any changes in the Housekeeping Department function as dictated by the hotel.
Project a positive and motivated attitude and exercise self-control.
Always provide courteous and professional service.
Occasional Duties
Assist in carrying out quarterly, bi-yearly, and annual inventory of operating equipment.
Carry out any other reasonable duties and responsibilities as assigned by the Executive Housekeeper or Assistant Executive Housekeeper.
Qualifications and Requirements
- Minimum of 3-5 years of experience in housekeeping within a luxury or five-star hotel environment, with at least 1-2 years in a supervisory role.
- High school diploma or equivalent; a degree or diploma in Hotel Management, Hospitality, or a related field is preferred.
- Strong knowledge of luxury housekeeping standards, cleaning techniques, sanitation protocols, and guest service excellence.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team.
- Exceptional attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
- Proficiency in English (additional languages are a plus); strong verbal and written communication abilities.
- Familiarity with hotel property management systems (PMS) and Microsoft Office applications.
- Physical stamina to stand, walk, and perform supervisory duties for extended periods, including flexible hours, weekends, and holidays.
- Commitment to professionalism, discretion, and upholding the hotel's luxury brand image.
Additional Duties
Stay informed of health and safety regulations and ensure compliance within the housekeeping department.
Report maintenance issues in guest rooms or public areas to the maintenance team for prompt action.
Create daily cleaning schedules and room assignments for housekeeping team members.
Maintain accurate records of completed tasks, inventory levels, and any guest issues.
Assist in preparing performance reports and conducting employee evaluations.
Assist with monthly inventory stock to ensure adequate supplies.
Attend daily meetings and receive special instructions from the Executive Housekeeper/Assistant Executive Housekeeper.
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