Housekeeping Manager

Boudl Hotels & Resorts

Key Responsibilities

• Lead, mentor, and inspire the housekeeping team, including Assistant Housekeeping Managers, Supervisors, Room Attendants, Public Area Attendants, Laundry staff, and outsourced personnel.
• Oversee recruitment, onboarding, training, performance management, and succession planning initiatives.
• Foster a culture of accountability, engagement, teamwork, and service excellence.
• Develop and implement continuous training programs to enhance operational skills and service standards.
• Direct all housekeeping operations to ensure guest rooms, public areas, back-of-house areas, and laundry services consistently meet luxury hospitality standards.
• Establish and optimize departmental policies, procedures, schedules, and productivity benchmarks.
• Monitor daily operations to ensure efficiency, quality, and compliance with brand standards.
• Oversee inventory management of linens, uniforms, guest amenities, and housekeeping supplies to maintain optimal stock levels.
• Ensure proper maintenance and utilization of housekeeping equipment and resources.
• Conduct regular inspections and quality audits of guest rooms and public areas to maintain exceptional cleanliness standards.
• Address guest feedback, complaints, and service recovery situations promptly and professionally.
• Implement corrective actions and continuous improvement initiatives based on guest satisfaction metrics and operational assessments.
• Collaborate with Front Office and other departments to deliver a seamless and memorable guest experience.
• Develop and manage the departmental budget, ensuring effective cost control without compromising service quality.
• Monitor labor productivity, payroll expenses, and operational costs to achieve financial objectives.
• Analyze departmental performance indicators and prepare management reports with actionable recommendations.
• Identify opportunities for operational efficiencies and cost optimization.
• Ensure full compliance with hotel policies, health and safety regulations, hygiene standards, and environmental practices.
• Maintain adherence to local regulatory requirements and international housekeeping best practices.
• Lead initiatives related to workplace safety, sustainability, and risk prevention within the department.

Required Qualifications

• Minimum 5 years of experience as a Housekeeping Manager within a 5-star hotel environment.
• Minimum 15 years of progressive experience in the hospitality industry, with extensive exposure to luxury hotel operations.
• Degree or Diploma in Hospitality Management, Hotel Administration, or a related field.
• Strong proficiency in Property Management Systems (PMS) and Microsoft Office applications.

Competencies & Skills

• Demonstrated leadership ability with experience managing large multicultural teams.
• Exceptional organizational, planning, and time management skills.
• Strong financial acumen with experience in budgeting, forecasting, and cost control.
• Excellent communication, interpersonal, and problem-solving abilities.
• High attention to detail and commitment to maintaining luxury service standards.
• Ability to thrive in a fast-paced environment while managing multiple priorities effectively.
• Flexible approach to working hours, including weekends and holidays, as operational needs require.