Housekeeping Manager

About the hotel

Role objective

Department operations and standards

• Coordinate allocated shifts and areas to ensure smooth and efficient operations.
• Maintain guest bedrooms, apartments, public areas and back-of-house areas to COMO and LQA standards.
• Conduct inspections and follow up on issues; monitor property presentation.
• Monitor contractor and specialist cleaning quality and assist with periodic deep-cleaning programmes.
• Handle housekeeping guest requests and complaints, escalating significant issues.

People and staffing

• Guide colleagues and supervisors, support induction, training, coaching and development, and maintain training records.
• Support performance management and mandatory training requirements.
• Assist with rosters, staffing allocations, agency coordination, recruitment and onboarding.

Supplies and services

• Conduct stock counts, maintain agreed par levels and monitor supply use and storage to minimise waste.
• Follow procedures for ordering, issuing and returning uniforms; ensure guest linen is handled, stored and rotated correctly.
• Monitor laundry and guest laundry or dry-cleaning services and report discrepancies.
• Ensure lost-property procedures are followed.

Safety, communication and cost control

• Promote health and safety, ensure colleagues follow procedures and use equipment and PPE correctly, and report incidents, hazards and maintenance issues.
• Assist with risk assessments, audits and compliance checks.
• Maintain communication across the department and other teams, attend briefings and ensure effective shift handovers.
• Support departmental cost control, projects, audits and initiatives; maintain confidentiality and comply with hotel policies.

Benefits

• Worldwide discounts at COMO Hotels & Resorts, including discounted rates for family and friends.
• Three complimentary nights per year at COMO Hotels & Resorts worldwide.
• Discounted dining at Nobu London and Labombe by Trivet.
• Service charge is paid on top of monthly salary; company sick pay and 28 paid holiday days per year, increasing with service.

Requirements

• Support the Executive Housekeeper and Assistant Executive Housekeeper in day-to-day department operations.
• Maintain COMO and LQA standards across guest bedrooms, apartments, public areas and back-of-house areas.
• Follow departmental SOPs, safety procedures and hotel policies; use equipment and PPE correctly.
• Maintain clear communication, confidentiality and professional grooming and appearance.
• Attend hotel training and develop relevant knowledge and skills.