Housekeeping Manager

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This role collaborates closely with Front Desk and Maintenance departments and requires a hands-on leader who sets the standard for professionalism, attention to detail, and operational excellence.

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all.

Lead with integrity, transparency, respect, and professionalism.

Care for your team and their families. Key Responsibilities:

Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity

Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences

Oversee scheduling, staffing, and performance management for the department

Implement and maintain cleaning procedures, safety standards, and quality control measures

Coach and hold team members accountable while supporting their professional development

Monitor inventory, manage departmental supplies, and maintain operational efficiency

Ensure compliance with property policies, brand standards, and regulatory requirements Qualifications:

Leadership experience in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor

Strong attention to detail and commitment to quality

Excellent communication skills and ability to interact professionally with guests, managers, and team members

Proven ability to lead a team, drive results, and foster engagement

Professionalism, integrity, and pride in your work Benefits Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord-managed hotels

Training, development, and career advancement opportunities

Hotel with 320 Rooms

Located within advantageous proximity to downtown Grand Rapids, and just moments from the Grand Rapids Airport, the “River –City has something for every guest; offering big-city amenities nestled in small-town charm. The Sheraton Grand Rapids –Airport Hotel creates and elegant, comfortable gathering environment with over 20,000 square feet of dynamic and flexible event space for meetings, conferences, weddings and social affairs. Wind down after a day of business or sightseeing with our ultra-comfortable Sheraton Signature Sleep Experience or an exhilarating workout in our modern fitness center or go for refreshing swim in our sparkling pool. We welcome Guest to join us at Solace our on property restaurant located on property. The Sheraton Grand Rapids –Airport is where thoughtful details and timeless service are seamlessly curated with a local touch of Midwestern culture and charm.