Housekeeping Manager

Role overview

Housekeeping operations

• Oversee cleaning, room preparation, public-area maintenance, and sanitation; set procedures, schedules, and quality standards.
• Supervise, schedule, train, and evaluate housekeeping staff to support efficient operations and consistent service quality.
• Inspect cleanliness, hygiene, presentation, and compliance with established standards.

Resources and coordination

• Manage housekeeping supplies, cleaning equipment, linen, uniforms, and inventory; monitor budgets, control costs, and minimize waste.
• Coordinate with front office, maintenance, and facilities management on operational needs.
• Handle complaints, special requests, and service issues professionally; monitor defects and coordinate repairs.

Safety and administration

• Ensure cleaning chemicals and equipment are used, stored, and handled in accordance with safety procedures.
• Maintain staff schedules, housekeeping records, inspection reports, and inventory documentation.
• Identify opportunities to improve productivity, service quality, and operational efficiency.

Qualifications and experience

• A diploma or bachelor's degree in hospitality management, hotel management, facilities management, or a related field is preferred.
• Proven housekeeping operations experience is required; supervisory or managerial experience is preferred.
• Strong knowledge of cleaning procedures, sanitation standards, housekeeping equipment, and inventory control.
• Good understanding of workplace health, safety, hygiene, and chemical-handling procedures.

Skills and work expectations

• Strong leadership, communication, organizational, and problem-solving skills; able to manage teams and delegate responsibilities.
• Strong attention to detail, ability to manage multiple priorities, reliability, and commitment to customer satisfaction.
• Microsoft Office and housekeeping management systems are advantageous.
• Flexible hours, including weekends and public holidays, may be required.