Housekeeping Manager

Overview

Key Job Responsibilities

• Inspect work regularly to maintain high cleanliness standards; adjust work schedules based on occupancy.
• Supervise periodic cleaning tasks, maintaining accurate records; inspect rooms and public areas for improvements.
• Identify rooms requiring spring cleaning or maintenance, coordinating with Engineering and Front Office.
• Coordinate repairs and maintenance activities with Engineering; maintain accurate Room History records.
• Determine the disposal of worn-out linen, towels, blankets, and other items; recommend new purchases.
• Manage uniform standards, ensuring proper uniforms for the team and ordering new ones as needed.
• Maintain open communication channels with subordinates and superiors daily.
• Conduct regular training sessions for the housekeeping team to enhance skills and ensure consistent service quality.
• Collaborate with the Head of Housekeeping on developing and implementing standard operating procedures.
• Monitor inventory levels for cleaning supplies and amenities, placing orders as necessary.
• Respond promptly to guest requests and concerns, ensuring a high level of guest satisfaction.
• Participate in the recruitment, onboarding, and performance evaluation of housekeeping colleagues. Implement and reinforce safety and security measures within the housekeeping department.
• Foster a positive and collaborative work environment to boost team morale and productivity.
• Keep abreast of industry trends and innovations to enhance housekeeping practices.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Contribute to budget planning and cost control efforts within the housekeeping department.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.