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Housekeeping Manager
Osm - Fratelli Giordano
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Housekeeping operationsStaff supervision and team managementCleaning procedures and hygiene standardsSanitationStaff schedulingInventory management
Role Overview
Oversee housekeeping operations to maintain cleanliness, hygiene, organization, and guest satisfaction.
Manage staff, daily activities, departmental costs, inventory, and facility standards.
Key Skills for This Role
Housekeeping operationsStaff supervision and team managementCleaning procedures and hygiene standardsSanitationStaff schedulingInventory management
Full Job Posting
Role overview
Oversee housekeeping operations to maintain cleanliness, hygiene, organization, and guest satisfaction.
Manage staff, daily activities, departmental costs, inventory, and facility standards.
Operations and team leadership
- Oversee daily housekeeping and maintain cleanliness, hygiene, and presentation standards.
- Recruit, train, supervise, and motivate staff; prepare schedules, assign duties, and allocate manpower.
- Inspect guest rooms, public areas, facilities, and assigned spaces.
- Establish procedures, checklists, cleaning schedules, and performance standards.
Resources and service coordination
- Manage supplies, cleaning equipment, linen, uniforms, and inventory; control budgets, expenses, and waste.
- Coordinate with front office, maintenance, laundry, and other departments.
- Handle guest complaints and special requests and resolve them promptly.
- Monitor staff productivity, service quality, and departmental KPIs.
Compliance and records
- Ensure compliance with company policies, hygiene standards, safety procedures, and quality requirements.
- Ensure safe handling, storage, and use of cleaning chemicals and equipment.
- Report maintenance issues, damage, lost property, and safety hazards; maintain staff attendance, inventory, inspection, and departmental records.
- Implement improvements to operational efficiency and service quality.
Qualifications and experience
- A diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field is an advantage.
- Proven housekeeping operations experience, preferably in hotels, resorts, serviced residences, or similar facilities.
- Previous experience supervising or managing housekeeping teams.
- Knowledge of cleaning procedures, hygiene, sanitation, and facility maintenance coordination.
Skills and availability
- Experience with staff scheduling, inventory, cost control, and departmental reporting.
- Leadership, communication, organization, problem-solving, attention to detail, and ability to manage priorities in a fast-paced environment.
- Microsoft Office proficiency is required; hotel property management system familiarity is an advantage.
- Flexible shifts, weekends, and public holidays may be required; good written and spoken English is required, while additional languages are an advantage.
- Commitment to cleanliness, safety, and customer satisfaction.
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