Housekeeping Inspector

About the Role

Key Responsibilities

• Room & Area Inspections: Thoroughly inspect vacated and stay-over guest rooms, hallways, and public spaces to ensure pristine cleanliness, proper staging, and operational readiness.
• Quality Assurance: Enforce Courtyard brand standards, reporting any maintenance issues, safety hazards, or missing amenities immediately to the Housekeeper.
• Team Support & Mentoring: Provide constructive feedback and hands-on guidance to Housekeepers to help them improve efficiency and cleaning techniques.
• Inventory & Supplies: Monitor housekeeping cart organization, linen supplies, and cleaning chemicals, reporting shortages to management.
• Lost and Found: Properly log, secure, and manage any guest items left behind in accordance with hotel policy.
• Guest Satisfaction: Assist in resolving any guest cleanliness complaints promptly and professionally to ensure an exceptional stay experience.

Qualifications & Requirements

• Experience: Minimum 1 year of housekeeping experience in a hotel setting; prior inspection or supervisory experience is strongly preferred.
• Attention to Detail: Exceptional eye for cleanliness, aesthetics, and detail.
• Communication Skills: Strong verbal communication skills (bilingual English/Spanish is a plus).
• Physical Stamina: Ability to stand, walk, bend, push, and lift up to 25 pounds throughout a scheduled shift.
• Flexibility: Must be available to work flexible schedules, including weekends and holidays, as hotel operations require.