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Housekeeping Floor Supervisor

Accor
Saudi Arabia, KSA
Mid-Senior
2 weeks ago
FloorHousekeepingSupervisor
Free

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FloorHousekeepingSupervisor
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1.Operational Supervision

  • Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors.
  • Conduct daily briefings and allocate workloads effectively.
  • Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards.
  • Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests).

2.Quality Assurance

  • Perform detailed inspections of cleaned rooms before releasing them in the system.
  • Ensure compliance with Sofitel presentation standards (linen, amenities, décor, fragrance, and lighting).
  • Monitor cleanliness, maintenance issues, and overall room condition.
  • Follow up on guest feedback and ensure corrective actions are implemented immediately.

3. Guest Experience

  • Ensure prompt handling of guest requests and special preferences.
  • Respond professionally to guest complaints and service recovery following Sofitel service culture.
  • Maintain a visible presence on floors and interact courteously with guests when required.

4.Team Leadership

  • Train, coach, and motivate Room Attendants to achieve high performance standards.
  • Ensure team adherence to grooming and uniform standards.
  • Conduct on-job training and support continuous development.
  • Foster a positive and productive work environment.

5.Administrative Duties

  • Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests).
  • Coordinate with Front Office for room status updates and priorities.
  • Monitor staff attendance, duty rosters, and shift planning.
  • Ensure proper use and control of housekeeping supplies and equipment.

6.Health, Safety & Compliance

  • Ensure compliance with Sofitel safety, hygiene, and environmental standards.
  • Follow proper chemical handling and cleaning procedures.
  • Ensure adherence to health and safety regulations (including fire and emergency procedures).
  • Promote sustainability and eco-friendly practices.

7.Coordination & Communication

  • Work closely with Engineering to report and follow up maintenance issues.
  • Coordinate with Laundry for linen quality and availability.
  • Maintain clear communication with other supervisors and departments.

Qualifications

  • Diploma or certification in Hospitality Management is preferred.
  • Minimum 2–3 years of housekeeping experience in a luxury hotel.
  • Previous supervisory experience is highly desirable.
  • Strong knowledge of cleaning procedures, chemicals, and equipment.
  • Good communication skills (English required; additional languages preferred).
  • Basic computer knowledge (PMS systems such as Opera).

& Competencies

  • Attention to detail and quality excellence
  • Leadership and team management
  • Guest orientation and service excellence
  • Time management and organization
  • Problem-solving skills
  • Professional grooming and presentation

Working Conditions

  • Flexible shifts including weekends and holidays.
  • Office-based with frequent coordination across departments.
  • Physically active role (standing, walking, inspecting rooms)

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