Housekeeping Coordinator

Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.

The job of Housekeeping Coordinator is executed satisfactorily when:

• All administrative and operational housekeeping tasks are managed efficiently.
• Kempinski housekeeping standards are strictly monitored and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.

Key Responsibilities

• Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
• Access all functions of computer system in accordance with departmental specifications.
• Set up work station with necessary supplies, maintain cleanliness throughout shift.
• Legibly complete requisition for additional supplies/materials and submit to manager.
• Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
• Review designated in-house guest list and be familiar with guests' names and room locations.
• Print designated reports and distribute accordingly.
• Update room status report in accordance with departmental procedures.
• Contact floor supervisor to resolve floor discrepant rooms.
• Monitor and track status of out of order rooms; update accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
• Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
• Document pertinent information in departmental log book.
• Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
• Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Inventory and management of stock control.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• 2 to 3 years experience as Room Attendant preferable in a 5 luxury hotel
• Previous experiences as a Housekeeping coordinator is a plus
• Knowledge of Hotel software
• Local language – excellent oral and written skills (as applicable)
• Ability to pleasantly and effectively communicate with guests, hotel management and hotel personnel.