Housekeeping Coordinator

Role overview

Duties

• Manage calls, dispatch tasks, and accurately log communications as the Housekeeping Department's central communication hub.
• Follow up on guest requests, room status updates, and maintenance issues to ensure timely service.
• Maintain lost and found procedures, key control, inventory records, and compliance with hotel policies.
• Support team shift coordination, workload management, and daily operational problem-solving.
• Assist with new-hire training, monitor staff performance, and contribute to a positive team environment.
• Resolve guest inquiries and complaints about housekeeping services professionally and promptly.

Candidate requirements

• Senior High School Diploma required; hospitality vocational training is a plus.
• At least 2 years' luxury-hotel experience, including 1 year in a Housekeeping Coordinator or similar role.
• Familiarity with Actabl/Alice, Oracle, and Workday, plus strong Microsoft Excel and inventory management skills.
• Fluent English; Arabic is an advantage and multilingual candidates are preferred.
• Detail-oriented, organised, able to multitask in a fast-paced setting, with problem-solving and communication skills.
• Flexible schedule and professional presentation.

Benefits

• Learning and development programmes.
• Complimentary hotel nights and discounted room rates through the MOstay programme.
• Health benefits and wellness programmes.
• Colleague accommodation, duty transportation, and duty meals.
• Competitive salary and benefits aligned with UAE industry standards.

Workplace

• Role is based at Mandarin Oriental Downtown, Dubai, within the Housekeeping Department.