Housekeeping Coordinator
The Housekeeping Coordinator is responsible for coordinating and supporting the daily operations of the Housekeeping Department.
Skills
About This Role
Job Summary
The Housekeeping Coordinator is responsible for coordinating and supporting the daily operations of the Housekeeping Department.
This role serves as the communication hub between housekeeping staff, front office, maintenance, and other departments to ensure efficient room status updates, timely guest service, and smooth departmental operations.
Operational Coordination
- Coordinate daily housekeeping activities and communicate room assignments to housekeeping staff.
- Update and monitor room status in the property management system (PMS).
- Liaise with the Front Office regarding room availability, priorities, VIP arrivals, and special requests.
- Coordinate with the Engineering/Maintenance Department for repairs and maintenance requests.
- Ensure housekeeping requests are attended to promptly and efficiently.
Administrative Duties
- Maintain accurate records of room status, occupancy reports, lost and found items, and housekeeping logs.
- Prepare daily, weekly, and monthly housekeeping reports.
- Monitor staff attendance, leave records, and duty rosters.
- File and maintain departmental documents and correspondence.
- Assist in inventory tracking of housekeeping supplies, linens, and guest amenities.
Guest Service
- Receive and respond to guest requests related to housekeeping services.
- Coordinate special guest requirements such as extra beds, baby cots, amenities, and room preferences.
- Handle guest complaints professionally and escalate issues when necessary.
- Follow up to ensure guest satisfaction and timely resolution of concerns.
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