Housekeeping Attendant

Overview

• The incumbent in this position is responsible for cleaning guest rooms, corridors, floor
• public areas and pantries according to standards established by the hotel.
• Clean assigned guest rooms according to standards established by the hotel. It
• involves, but not limited to, making the bed, dusting the room and furniture,
• replenishing guest room and bath supplies, cleaning the bathroom, vacuuming
• the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of
• functioning and reports to Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also
• maintain cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge in order to answer guest
• questions.
• Answer all guest questions / requests in a friendly and caring manner, take
• appropriate actions or if needed, refer the matters to the relevant persons to
• handle.
• It may be providing information, giving an extra item such as a towel,
• etc.
• Write down on their assignment sheets relevant information for record purposes
• and possible future inquiries.
• At the end of shift, report special attention guest,
• unusual situations, incidents that need follow up, to ensure consistency and
• guest satisfaction.
• Verify the physical status of room and updates Order Taker of any discrepancies
• found.
• Report at once to Supervisor and Order Taker lost and found items and
• coordinates with Order Taker when to bring items down.
• Provide the turn down service to assigned guest rooms according to standards
• established by the hotel.
• It involves, but not limited to, turning down the bed,
• replenishing guest room and bath supplies and cleaning the bathroom if
• necessary.
• Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, the late check out and late service required by
• guests, according to standards established by the hotel.

Skills