Housekeeping Attendant

Overview

• Clean assigned guest rooms according to standards established by the hotel.
• It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned.
• Also maintain cleanliness of equipment and pantries.
• Keep informed of hotel product and service knowledge in order to answer guest questions.
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.
• It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries.
• At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
• Verify the physical status of room and updates Order Taker of any discrepancies found.
• Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
• Provide the turn down service to assigned guest rooms according to standards established by the hotel.
• It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.
• Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel.
• Previous hotel-related experience beneficial