Housekeeper

The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.

• Responsibilities listed may not apply to all locations
• Enters and prepares the room for cleaning
• Dusts the room and furniture, vacuums carpet, and mops floors
• Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor
• Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location
• Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack
• Removes dirty bed linen and makes the bed with clean linen
• Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required
• Performs minor maintenance duties such as changing light bulbs, filters, etc.
• Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day, maintaining positive guest relations at all times
• Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
• Attends to and resolves guest calls, guest requests, and guest complaints.
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
• Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement
• Follows the standard operating procedures
• Achieves and exceeds the guest satisfaction score
• Assists other team members, ready and available to step in at a moment's notice
• Updates status of rooms cleaned on the assignment sheet
• Returns and restocks cart at the end of shift
• All other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

• Previous hotel-related experience desired

• Must have high energy with a passion for cleanliness
• Attention to detail
• Ability to multi-task
• Ability to work in a fast-paced environment with accuracy
• Maintains a desire to improve the quality of work
• Ability to maintain professional conduct at all times
• Flexible schedule, ability to work evenings, weekends, and holidays

Shift: Additional hours may be necessary to accommodate the number of guest check-ins/outs

• Regular Hours and Weekend

• None