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House Person

Hilton Grand Vacations
Ontario, CAN
Full-time
Entry
Onsite
CAD 19.49-20.07 hourly / hour
Discovered 4 weeks ago
Synergy

Full Job Posting

Responsibilities

  • Represents Hilton Grand Vacations in a professional manner at all times.
  • Does a thorough job at pre-arrival inspections on suites to ensure Members and Guests receive the highest quality suites possible.
  • Assists with carpet cleaning and deep cleaning of suites, as assigned.
  • Maintains stock of laundry and storage areas; organized and clean.
  • Assists with Pool & Hot Tub Maintenance as required.
  • Provides assistance to guest requests or concerns, may require escalation to management.
  • Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
  • Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
  • Reports all maintenance deficiencies to the Engineering department providing work order submitted into the Synergy system. Written work orders where Synergy is unavailable.
  • Maintains daily log of duties performed during the course of each shift.
  • Provides assistance with minor maintenance repairs
  • Assists with snow clearing as weather dictates
  • Delivers items as required to guest suite per QA (Quality Assurance) standards.
  • Picks up trash and ensures receptacles are clean at all times.
  • Provides assistance as required to all members, owners and guests per QA standards.
  • Cleans rooms on occasion when business volumes dictate.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork & Ownership.
  • Completes all required Company training/compliance courses as assigned.
  • Performs other related duties as assigned.
  • Compensation: $19.49 - $20.07per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.

Qualifications

  • Excellent customer service skills.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.
  • The ability to consistently demonstrate and maintain the highest standards of professionalism when interacting with team members, management, members, owners, and guests.

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