House Manager

About This Role

• Job Title: House Manager
• Location: Dubai

Position Overview

• We are seeking a highly professional, trustworthy, and experienced Butler to oversee the smooth operations of our villas.
• The Butler will serve as the central authority for household staff and property management, ensuring that every detail — from meals to ambiance — is executed according to the family's preferences and the highest standards of service.
• This role requires loyalty, discretion, and exceptional organisational skills to manage staff, maintain service quality, and ensure the comfort of the family and their guests.

Key Responsibilities:

• Guest Services & Hospitality
• Provide discreet, personalised service to the family and guests.
• Supervise meal service for breakfast, lunch, dinner, and snacks, ensuring presentation and timing are flawless.
• Ensure the kitchen staff report to her, and that menus are planned according to the family's likes, dislikes, and dietary preferences, including regional and cultural requirements.
• Ensure hospitality traditions (such as welcoming guests, serving refreshments, and respecting cultural norms) are maintained.
• Coordinate with chefs/cooks for special dietary needs.
• Curate ambiance through flowers, candles, evening lighting, and household presentation.
• Oversee and host family events, dinners, and celebrations within the villas.

Household & Staff Management:

• Lead and supervise household staff including maids, gardeners, pool attendants, kitchen staff, and drivers.
• Manage scheduling, time off, and performance reviews, ensuring smooth daily operations.
• Train and enforce cleaning, service, and hospitality standards to maintain consistency.
• Ensure all staff execute duties professionally, on time, and to the family's satisfaction.

Property & Ambience Management:

• Oversee the condition and upkeep of the gardens, pool, and indoor/outdoor areas.
• Maintain flowers, candles, lighting, and decorative standards to enhance villa atmosphere.
• Supervise cleaning and maintenance standards, including lights, air-conditioning systems, chillers, and generators.
• Develop and maintain household standards and checklists in line with family expectations.
• Conduct inspections to ensure readiness, cleanliness, and high standards are upheld.

Wardrobe & Travel Management:

• Oversee and maintain the family's wardrobe organisation, laundry, ironing, and clothing care (including sarees, traditional wear, and delicate garments).
• Prepare wardrobes and packing for family and guest travel.
• Coordinate travel arrangements, including itineraries, packing, and liaison with staff or service providers.
• Ensure smooth transitions for arrivals, departures, and special trips.

Administrative Duties:

• Supervise and approve kitchen menus, event menus, and daily meal planning.
• Monitor inventories and household supplies, including kitchen, linens, flowers, beverages, and event items.
• Coordinate with vendors and service providers for supplies, maintenance. Manage household budgets, logs, and staff rosters.
• Report directly to the family with updates on household operations.

Requirements:

• Proven experience as a Butler, Estate Manager, or similar role in a luxury household or hotel.
• Absolute trustworthiness, discretion, and integrity in handling family and household matters.
• Strong leadership skills with the ability to manage diverse staff teams. Deep understanding of hospitality, and service etiquette.
• Excellent organisational skills and a sharp eye for detail.
• Flexible schedule, including evenings, weekends, festivals, and holidays.
• Familiarity with festival preparations and managing related decor, food, and hospitality.
• Managing staff for drivers, security, and delivery coordination.