Hourly Pooled - Computer Lab Assistant, Academic Operations & Customer Relations

JOB PURPOSE:

• Provide friendly, helpful basic computer support and assist users with printing and software problems.
• Get paid to do your homework and help others in the lab space to be productive as well.
• ESSENTIAL DUTIES AND RESPONSIBILITIES:
• THIS IS A NON-WORK STUDY JOB LISTING. (If you have federal work study, you must apply using our work study application.)
• Provide basic computer support and assist users with printing and software problems.
• Troubleshoot account, quota, and email problems for lab users.
• Keep labs clean/orderly, collect lost/found items, and maintain records of print deposits.
• Can complete exams and optional training to earn raises.
• Perks include: additional printing abilities, ability to do homework while on duty, on-campus employment, scheduling around classes (including 1 hour shifts), same schedule for whole semester, flexible time off, ability to pick up additional shifts beyond regular schedule.
• Shifts available days, evenings, weekends, and overnights. Those with availability between 7am and 1pm M-F or for shifts 5pm-11pm usually given preference.
• In addition to standard application, applicants must also complete the supplemental form at https://microlab.uwyo.edu/application/laappdefault.asp

MINIMUM QUALIFICATIONS:

• Education: Enrolled UW College Student
• Experience: Customer Service
• Other requirements: Familiarity with Consumer Technology
• Customer Service

DESIRED QUALIFICATIONS:

• Excellent customer service skills
• Working knowledge of Microsoft Windows and Office
• Basic computing skills
• Ability to troubleshoot problems and communicate solutions
• Work with cash amounts in US dollars up to $100
• REQUIRED MATERIALS:
• Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references.
• In addition to standard application, applicants must also complete the supplemental form at https://microlab.uwyo.edu/application/laappdefault.asp
• On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email [email protected].

WORK LOCATION:

• On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.
• HIRING STATEMENT/EEO:
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email [email protected].

ABOUT LARAMIE: