Hotline Operator, General Internal Medicine Research (SafeSpot) per diem

JOB RESPONSIBILITIES

• Primarily responsible for providing Hotline support for State support resource center for opioid dependence.
• Provide consistent and supportive crisis intervention; provide consistent and accurate referral services.
• Responsible for coordination of various OBOT (Office-based Opioid Treatment) Program activities
• Manages collection and data entry of pertinent information for statistical purposes and for reporting purposes.
• Assists clients to linkages to addiction services; detox programs, Methadone maintenance, outpatient services, etc.
• Triages walk-in patients accessing opioid treatment; resource, education, and support.
• Screens potential patients
• Back up support to medical assistant
• Maintains wait list in compliance within federal regulations.
• Ensures ongoing resource updates and development of resources for clients and family members
• Disseminates resource materials to clients, family members, support systems, and providers
• Collaborates with Department of Public Health Drug and Alcohol hotline support staff.
• Supports clinic function with coping, filing, charts, referrals, appointment scheduling, and other administrative functions.
• Attends Staff and State meetings as scheduled, and take minutes.
• (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

EDUCATION

EXPERIENCE

KNOWLEDGE AND SKILLS

• Excellent verbal and written communication skills. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served are preferred.
• Addiction knowledge (via formal training or experience) preferred
• Proficient with standard Microsoft programs (i.e. MS Word, Excel, Outlook).
• Ability to perform basic data management tasks (data entry, data cleaning, reporting).
• Typing proficiency and basic math skills necessary
• Excellent organizational skills, including strong attention to detail and the ability to manage time effectively.
• Excellent interpersonal skills, compassion and sensitivity with the ability to handle/diffuse difficult conversations with tact and diplomacy.
• Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-638-8582 to let us know the nature of your request.

Compensation Range

• This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
• NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.
• Equal Opportunity Employer/Disabled/Veterans
• According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Requirements

• Excellent verbal and written communication skills. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served are preferred.
• Addiction knowledge (via formal training or experience) preferred
• Proficient with standard Microsoft programs (i.e. MS Word, Excel, Outlook).
• Ability to perform basic data management tasks (data entry, data cleaning, reporting).
• Typing proficiency and basic math skills necessary
• Excellent organizational skills, including strong attention to detail and the ability to manage time effectively.
• Excellent interpersonal skills, compassion and sensitivity with the ability to handle/diffuse difficult conversations with tact and diplomacy.
• Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-638-8582 to let us know the nature of your request.