Hotel Waiters

Job Summary

Guest Service

• Welcome and greet guests in a friendly and professional manner.
• Present menus and explain menu items, daily specials, and promotions.
• Take food and beverage orders accurately and promptly.
• Serve food and beverages according to hotel service standards.
• Check guest satisfaction during and after service.
• Handle guest requests, complaints, and concerns professionally and escalate when necessary.
• Thank guests and invite them to return.

Food & Beverage Operations

• Set up tables and dining areas before service.
• Ensure proper table settings, cleanliness, and presentation.
• Coordinate with kitchen and bar teams to ensure timely delivery of orders.
• Clear and reset tables efficiently.
• Process guest bills accurately and collect payments according to hotel procedures.
• Maintain knowledge of menu offerings, ingredients, and allergens.
• Hygiene and Safety
• Follow food safety, hygiene, and sanitation standards at all times.
• Maintain personal grooming and uniform standards.
• Handle food and beverages safely and hygienically.
• Follow health and safety regulations and emergency procedures.
• Report any hazards, accidents, or equipment malfunctions.

Teamwork

• Assist colleagues during busy periods.
• Attend departmental meetings and training sessions.
• Support other F&B outlets when required.
• Maintain positive working relationships with all departments.
• Inventory and Equipment
• Ensure service stations are adequately stocked.
• Handle restaurant equipment and utensils responsibly.
• Report breakages, shortages, and maintenance issues to supervisors.

Qualifications

• High school diploma or equivalent preferred.
• Certificate or training in hospitality or food service is an advantage.
• Previous experience in a hotel, restaurant, or hospitality environment preferred.

Skills

• and Competencies
• Excellent customer service skills.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic food and beverage knowledge.
• Ability to handle cash and POS systems.
• Team player with a positive attitude.
• Attention to detail and organizational skills.
• Professional appearance and demeanor.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to carry trays and lift up to 10–15 kg when necessary.
• Ability to work flexible shifts, including weekends and holidays.

Key Performance Indicators (KPIs)

• Guest satisfaction scores.
• Service speed and accuracy.
• Compliance with grooming and hygiene standards.
• Attendance and punctuality.
• Upselling performance.
• Teamwork and cooperation.
• Compliance with hotel SOPs and service standards.
• Pay: From QAR2,500.00 per month