Hotel Telephone Operator
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Key skills for this role
About the Role
Key Responsibilities: Handle incoming and outgoing calls promptly and professionally. Handle guest inquiries, requests, and complaints promptly and accurately. Transfer calls accurately to the appropriate departments.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Handle incoming and outgoing calls promptly and professionally.
- Handle guest inquiries, requests, and complaints promptly and accurately.
- Transfer calls accurately to the appropriate departments.
- Provide guests with information about hotel services, facilities, and local assistance.
- Record and relay messages correctly.
- Maintain confidentiality and follow hotel communication procedures.
- Support the Front Office team in delivering excellent guest service.
- Coordinate with Front Office and other departments to ensure timely service delivery.
- Maintain proper telephone etiquette and service standards at all times.
Requirements
- Minimum 1 year of experience in customer service (hotel or hospitality experience is an advantage).
- Fluent communication skills in Arabic and English (spoken and written).
- Good communication and interpersonal skills.
- Professional telephone etiquette and guest-handling ability.
- Ability to work shifts, including weekends and holidays if required.
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