bayt
Hotel Operations Specialist
شركة أفق للضايفة
Mecca, KSA
Full time
Entry
5 days ago
Process ImprovementSupply Chain ManagementLogisticsInventory ManagementQuality ControlLean Six Sigma
Free
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Process ImprovementSupply Chain ManagementLogistics
About the Role
Elevate your career in the hospitality sector by managing and processing hotel reservations efficiently. This role demands meticulous attention to detail and effective communication with hotels and service providers to ensure seamless guest experiences.
Key Skills for This Role
Process ImprovementSupply Chain ManagementLogisticsInventory ManagementQuality ControlLean Six Sigma
Full Job Posting
Overview
- Handle and process reservation requests, ensuring accurate data entry through established systems.
- Monitor reservations, modifications, cancellations, and continuously update operational data and bookings per established procedures.
- Coordinate and communicate with hotels and service providers to ensure reservations are confirmed and services are ready.
- Oversee check-in and check-out processes, ensuring the execution of reservations and hotel services aligns with agreements and operational plans.
- Conduct field monitoring as needed to verify guest arrivals or departures and ensure services are delivered as required while addressing operational observations.
- Coordinate with management and relevant departments to ensure smooth operations and service delivery.
- Monitor operational issues and communications related to reservations or hotel services, addressing them or escalating to management as necessary.
- Assist in supporting clients and vendors, providing relevant reservation and service information while coordinating with management.
- Contribute to identifying business opportunities or requests and elevating them to management to support business growth and increase revenues.
- Prepare and update operational reports, reservation reports, and escalate observations and updates to management.
- Adhere to operational policies and procedures, ensuring quality service and customer experience.
Minimum Qualifications
- Diploma or Bachelor's degree in Hotel Management, Tourism, Business Administration, or any related field.
Minimum Experience
- Experience of at least two years in reservations or hotel operations or hospitality.
- Experience in dealing with hotels and operational systems and reservations is preferred.
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