Hotel Manager
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Key skills for this role
About the Role
This is a unique opportunity for an experienced Hotel Manager to lead a new 34-room, 3-star property in Madinah. You will be responsible for building the team, establishing operational systems, and driving commercial performance from day one, with direct access to the owner.
Key Skills for This Role
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Overview
The property is a 34-room, 3-star property in the Quba district of Madinah.
This is a ground-floor opportunity: you will build the team, set the systems, and own commercial performance from day one — with direct access to the owner and a clear pathway to multi-property oversight as the portfolio grows.
If you thrive in pre-opening environments and understand the rhythm of Hajj and Umrah demand cycles, this role was written for you.
• Type: Full Time
- Reports to: Owner / Managing Director
Key Responsibilities
- Lead the pre-opening phase: complete staff recruitment, onboarding, and role-specific training before the hotel receives its first guests.
- Oversee all front-of-house operations daily — reception, check-in/check-out, guest relations, and complaint resolution.
- Own OTA channel management, with a primary focus on Booking.com: maintain rate parity, update availability, respond to guest reviews, and chase the property rating.
- Build and execute a dynamic pricing strategy that accounts for Hajj, Umrah, Ramadan, and shoulder-season demand fluctuations.
- Manage housekeeping and maintenance schedules to maintain room-readiness standards appropriate for a 3-star licence classification.
- Control operating costs — procurement, petty cash, supplier contracts — and report monthly P&L summaries to the owner.
- Ensure full regulatory compliance: MISA licence conditions, Balady (municipal) requirements, GOSI registration for all staff, and Qiwa contract authentication.
- Report directly to the owner with weekly operational updates and flag any Nitaqat or Iqama matters requiring owner-level action.
Required
- 3–8 years experience
- Minimum 3 years hotel operations experience, with at least 1 year in a supervisory or management role.
- Hands-on OTA management experience — Booking.com extranet is non-negotiable.
- Demonstrated ability to recruit, train, and performance-manage small hospitality teams (5–15 staff).
- Working knowledge of dynamic/seasonal pricing in a pilgrimage-driven market (Hajj, Umrah, Ramadan peaks).
- Proficient Arabic — sufficient to manage local staff, liaise with suppliers, and handle Saudi guests.
- Practical familiarity with Saudi hospitality compliance: GOSI, Qiwa contracts, Balady inspections.
- Strong numeracy and basic financial literacy — able to read a P&L, track RevPAR, and control a petty-cash float.
• Languages: Arabic, English
- Nice to have
- Prior experience managing a hotel in Madinah or Makkah — understanding of pilgrim-guest expectations is a genuine differentiator.
- Familiarity with property management systems (PMS) such as Hotelogix, Cloudbeds, or similar cloud-based tools suited to small properties.
- Experience working within a MISA-licensed entity and navigating Nitaqat obligations.
- Basic knowledge of Saudi food-safety and housekeeping standards as applied to 3-star classified hotel properties.
- Agoda or Expedia extranet experience in addition to Booking.com.
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