Hotel Front Office Supervisor
Key Skills for This Role
Full Job Posting
ESSENTIAL FUNCTIONS:
Monitor and assist in the completion of all opening and closing Front Office tasks.
Resolve guest opportunities expediently and in a professional manner.
Direct the work of all Front Office employees, delegating in a fair and equitable manner.
Assist in the training, development, and motivation of all Front Office employees.
Manage and coordinate the delivery/tracking of all guest messages or packages.
Monitor and provide assistance in the operation as needed throughout the Front Office.
Monitor Communication Center call volume and provide additional coverage when required.
Oversee the guest badging process to ensure badges are creating on time and accurate.
Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center
Job Category: DUCareersInHotel
What are we looking for?
QUALIFICATIONS:
- Experience in the hospitality industry required. Hotel Front Office experience desirable.
- Experience as a departmental trainer or supervisor preferred.
- Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams and OneNote experience desirable.
- Knowledge of Hotel Property Management System preferred. Infor experience desirable.
- Texas Driver’s License with good driving record required.
- Must be over 21 years old for vehicle driving insurance purposes.
- Compensation:
- $21.00
- Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Preferred Qualifications
- Experience as a departmental trainer or supervisor preferred.
- Knowledge of Hotel Property Management System preferred. Infor experience desirable.
About Pyramid Global Hospitality
Global hospitality management company for branded and independent hotels.
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