Hosting Systems Administrator

Position summary

Location and work arrangement

• The role is based in Ottawa (Palladium), Ontario, Canada, and is described as hybrid.
• Some limited physical demands may arise when navigating server rooms and providing on-site network support.

Key responsibilities

• Handle ServiceNow tickets, read architecture diagrams, and construct services based on those diagrams.
• Support VMware and Hyper-V hypervisors and Linux and Windows servers.
• Maintain systems in line with Thales security standards and escalate violations.
• Monitor customer service-level agreements for availability.
• Work on assigned projects and provide rotating 24/7 on-call incident support, following escalation procedures.
• Contribute to a professional development and training plan with the team lead or manager.

Minimum qualifications

• Bachelor’s degree in computer science or equivalent education and work experience.
• Knowledge of administering Windows servers.
• Strong communication, people, planning, implementation, and troubleshooting skills.
• Must be eligible or able to obtain authorization for access to controlled technical information, including Canadian NATO Secret clearance.

Preferred qualifications

• Master’s degree in computer science or a comparable field.
• Knowledge of administering Active Directory and Linux servers.

Schedule and physical requirements

• Core hours are Monday to Friday, between 9:30 a.m. and 3:00 p.m.; the specific schedule and expected hours will be discussed.
• Some weekend and evening work may be required depending on projects and customer needs.
• Must be able to lift and carry items up to 50 pounds.

Compensation

• Anticipated total target compensation, inclusive of annual salary and bonus eligibility, is CAD 55,000 to 75,000 annually.

Benefits

• Benefits for eligible full-time employees include health and dental coverage, retirement savings plans, paid holidays, vacation and sick leave, voluntary insurance options, and employee discounts.