Hostess Supervisor | UAE

Overview

Abu Dhabi, UAE UHNW Private Estate

Purpose Of The Position

Qualifications

• High School Diploma or equivalent required
• Hospitality, Tourism, or Customer Service qualifications highly regarded
• Additional training in luxury hospitality or guest relations advantageous

Experience & Skills

• Minimum 5 years' experience in luxury hospitality, VIP guest relations, private households, palaces, embassies, luxury hotels, or similar environments
• Previous supervisory or team leadership experience essential
• Fluent English communication skills, both verbal and written
• Moroccan Arabic language skills MANDATORY
• Exceptional presentation and grooming standards
• Strong leadership and team management skills
• Excellent interpersonal and communication abilities
• Ability to maintain confidentiality and discretion at all times
• Strong problem-solving and conflict-resolution skills
• Ability to remain calm and professional under pressure
• Highly organized with strong attention to detail
• Experience managing schedules, rosters, and team performance
• Ability to work effectively within a multicultural environment

Roles And Responsibilities

• Supervise and coordinate the daily activities of the hostess team
• Ensure all Royal Family members, VIP guests, and visitors receive a warm, professional, and personalized welcome
• Monitor hostess performance and ensure palace service standards are consistently maintained
• Conduct training, coaching, and mentoring of hostess staff
• Prepare duty rosters, shift schedules, and staffing allocations
• Ensure proper greeting protocols and forms of address are followed at all times
• Manage guest flow and coordinate seating arrangements when required
• Handle guest concerns, requests, and inquiries professionally and efficiently
• Liaise closely with Palace departments to ensure seamless guest experiences
• Maintain cleanliness, presentation, and organization of reception and entrance areas
• Monitor entry points and ensure guests are welcomed appropriately
• Ensure hostess staff comply with all palace security, confidentiality, and protocol requirements
• Brief the hostess team on events, VIP arrivals, and special requirements
• Report maintenance, safety, or operational concerns promptly
• Assist with event preparation and VIP hosting activities
• Lead emergency response procedures related to guest evacuation and visitor guidance
• Promote a positive, professional, and service-focused culture within the team

Salary

Benefits

• Live Out
• Meals when at work
• Health Insurance
• One day per week off
• Ticket home every 2nd years with 60 days leave
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