Hostess - KSA National
Skills
About This Role
Overview
Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia.
This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.
For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature.
Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness.
Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy.
With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.
As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.
Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
The Hostess is responsible for welcoming guests, managing reservations, and ensuring a smooth flow of service within the outlet.
This role plays a key part in creating a positive first impression and delivering a warm, professional, and organized guest experience.
Key Responsibilities
- Greet guests warmly upon arrival and escort them to their tables
- Manage reservations, waitlists, and table assignments efficiently
- Maintain an organized seating plan to optimize table turnover and guest satisfaction
- Answer phone calls, respond to inquiries, and handle bookings accurately
- Communicate effectively with service staff to ensure smooth operations
- Monitor dining area activity and adjust seating arrangements as needed
- Ensure the entrance and reception area are clean, tidy, and presentable at all times
- Provide guests with menus and basic information about the outlet
- Handle guest concerns or complaints professionally and escalate when necessary
- Maintain a friendly and professional demeanor at all times
Desired Skill & Expertise
- Previous experience in a similar role or customer-facing position preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to remain calm and professional in a busy environment
- Customer-focused with a positive attitude
- Professional appearance and grooming standards
- Basic computer or reservation system knowledge is an advantage
- Flexibility to work shifts, including weekends and holidays
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