Hostess
Role Overview
Provide a welcoming experience at food and beverage outlets, handle table reservations and control guest flow.
Role is at Sofitel Dubai the Obelisk, a hotel with restaurants, bars and guest facilities.
Key Skills for This Role
Full Job Posting
Position
Provide a welcoming experience at food and beverage outlets, handle table reservations and control guest flow.
Role is at Sofitel Dubai the Obelisk, a hotel with restaurants, bars and guest facilities.
Guest service and restaurant operations
- Welcome, lead and seat guests; take telephone bookings and maintain an organised reservations book.
- Assist with setting up tables and displays and ensure the restaurant, staff and tables are ready before opening.
- Maintain and update the guest database; attend to guest needs, resolve complaints where possible and report incidents to the Supervisor.
- Maintain cleanliness of the hostess station, surrounding areas and menus; prepare operational materials and follow safety, sanitation and hygiene policies.
- Present checks and cashier when needed; control guest flow to support maximum turnover.
- Assist with operating-equipment inventories and train waitstaff and bus staff in hostess standards.
- Maintain good working relationships with colleagues and other departments.
Qualifications and experience
- Excellent reading, writing and oral proficiency in English.
- Well-presented and professionally groomed at all times; strong interpersonal skills and ability to build rapport with guests.
- Full knowledge of the restaurant's seating and table plan.
- Computer knowledge, including Microsoft Excel, Word and PowerPoint.
- Hotel Restaurant Management graduate.
- One year of hotel experience in food and beverage.
About the hotel
Sofitel Dubai the Obelisk is a Dubai hotel with guestrooms, serviced apartments, restaurants, bars, spa, pools, fitness facilities and meeting space.
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