Hostess
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests. Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
Key Skills for This Role
Full Job Posting
Overview
- Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
- Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
- Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
- To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
- Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
- Perform any tasks related to billing according to restaurant standards and cashiering policies if required.
- To bid friendly farewell to guests and sincerely thank them for their visit.
- Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.
- Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.
- Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.
- Ensure that grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
- Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
- Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.
- Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
- Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.
Skills & Qualifications
- High School qualification or equivalent is preferred.
- Experience as Hostess in a high-volume, fast pace restaurant level of service is preferred.
- Minimum 2 years’ experience working as Hostess in f&b environment.
- Ability to understand guest needs and to deliver superior customer service.
- Familiar with Table Management System procedures is preferred.
- Ability to understand the flow of service and handle multiple tasks effectively is preferred.
- Ability to handle telephone calls and written correspondence properly.
- Basic computer skills including MS Office.
- Able to communicate clearly with peers and superiors.
- Very good verbal and written communication skills in English
- Candidates must be located in the UAE.
- Applications are accepted via email.
- Please send your CV to
- *[email protected]*
- mentioning the position you are applying for.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Buffalo Wings & Rings Dubai
Marketing Executive
Dubai, UAE
Company Description Buffalo Wings & Rings is a restaurant that focuses on providing premium quality, signature wings and a variety of savory dishes such as burgers, salads, sandwiches and more. We have a strong commitmen
Accountant
Dubai, UAE
Company Description Buffalo Wings & Rings is a casual dining restaurant brand known for premium wings, bold burgers, and freshly prepared salads, all served in an inviting, family-friendly atmosphere. Since 1984, the com
Hostess
Dubai, UAE
Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests. Display proper and professional phone etiquette and assure
Bartender
Dubai, UAE
An exciting role has arisen for a highly motivated and hardworking Bartender to join the Food & Beverage team to work for Buffalo Wings & Rings. Your main duties will include: Take orders from customers and Waiter/Waitr
Waiter/ Waitress
Dubai, UAE
Company Description Buffalo Wings & Rings Dubai is a restaurant located in Dubai, United Arab Emirates. Our menu offers a variety of delicious wings, burgers, salads, and sandwiches. We are passionate about providing the