Hostess

Responsibilities

• Guest Experience and Hospitality
• Greet guests with a friendly and professional demeanor, making them feel valued from the moment they arrive.
• Efficiently manage the seating of guests, allocating tables based on party size, guest preferences, and table availability.
• Provide excellent customer service by addressing guest inquiries and concerns promptly, and escalating any issues to the Lead Hostess as needed.
• Maintain a high level of guest satisfaction by ensuring a smooth and pleasant arrival and seating process.
• Contribute to the overall ambiance of the restaurant's front-of-house areas by monitoring cleanliness, lighting, and other visual elements.
• Maintain accurate guest profiles in the reservation system, recording preferences, special occasions, seating requests, and dietary/allergen requirements.
• Update guest notes after each visit and communicate key details to the floor team to ensure personalized, consistent service.
• Operations and Administrative Support
• Accurately record and maintain guest reservation information, waitlist, and seating assignments.
• Communicate with the server team to ensure timely and coordinated seating of guests.
• Assist with the management of front-of-house supplies, such as menus, stationery, and other necessary items.
• Collect and compile data on guest counts, wait times, and other relevant metrics to support the Restaurant Head Hostess.
• Adhere to the restaurant's policies, procedures, and service standards, and contribute to their continuous improvement.
• Collaborate with the Restaurant Head Hostess and the broader restaurant team to foster a positive and collaborative work environment.
• Demonstrate a willingness to learn, grow, and take on additional responsibilities as needed.
• Act as a brand ambassador, representing the hotel and the restaurant's values with professionalism and enthusiasm.
• Living The Brand
• Is impeccably groomed, charming and graceful
• Is thoughtful and welcoming
• Take pride in anticipating guest needs through service that is warm, genuine and intuitive
• Understand what is required to offer “emotional luxury” and to provide service that is elegant and discreet
• Create the guest experience through their senses through all public touch points
• Ensuring quality is never compromised
• Is generous in spirit with guests and colleagues alike
• Establish the reputation of the hotel in local community for its quality service through hosting local events
• Embrace and practice the hotel’s legacy values and competencies in all client and team interactions.
• Qualifications
• High school diploma or equivalent; prior experience in a hospitality or customer service role is preferred.
• Excellent communication and interpersonal skills, with the ability to interact with guests and team members in a professional and personable manner.
• Strong organizational skills and attention to detail, with the ability to multitask effectively.
• Proficiency in using reservation management and point-of-sale systems is desirable.
• Flexibility to work evenings, weekends, and holidays as required.
• Fluency in English is mandatory; proficiency in Arabic is highly preferred.
• Knowledge of the local market and dining scene is an asset.