Hostess

Position

Guest service and restaurant operations

• Review daily events and recognize arriving VIP guests.
• Know menu items, ingredients, garnishes, and preparation methods, and explain them to guests when asked.
• Present children's menus when appropriate and describe specials and alternative cuisine.
• Serve and clear food and beverages professionally; carry trays and bus and reset tables.
• Use the POS system to record sales, print and close checks, and complete cash-out procedures.
• Check guest satisfaction, address problems, inform the manager, and report guest feedback about food and beverages.
• Follow cash and credit card procedures; handle and maintain operating equipment conscientiously.
• Keep the restaurant, service stations, and storage areas clean, safe, stocked, and orderly; complete light cleaning and maintenance.
• Follow safety, sanitation, and hygiene policies and minimize waste, breakage, and mishandling of supplies.
• Maintain knowledge of food and beverage offerings and hotel services; complete assigned opening and closing duties and set tables to standards.
• Maintain good working relationships with colleagues and other departments; assist other food and beverage outlets during peak periods as needed.
• Report deviations from standards and procedures to the manager.

Qualifications

• Prior experience in a similar luxury hotel or established restaurant environment.
• Be energetic and passionate about hospitality.
• Fluent English is required; Arabic and French are preferred.

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