Host Supervisor - (Safety & Security)

Overview

Status

Position Overview

• World-class Development Opportunities

• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all our sister Dorchester Collection hotels
• Meal allowance

• Private Medical Insurance

• Life Insurance

• Yearly Flight Allowance

• Company Accommodation
• Company provided transportation to and from work

What you'll do

• You’ll love what you do and take pride in delivering a safe, secure and welcoming environment for everyone on property.
• You will be responsible for supervising the daily activities of the host/security team to ensure all operational and safety procedures are always followed.
• Maintain a strong visible presence across the property while ensuring guests and residents receive exceptional service.
• Coordinate incident response procedures, including emergencies, accidents, fire alarms and evacuation protocols.
• Monitor security systems, CCTV operations and access control procedures to maintain the safety of the property.
• Support investigations, incident reporting and conflict resolution professional and confidentially
• Work closely with Duty Mangers and operational departments to minimize risks and ensure smooth day to day operations.
• Conduct regular inspections to identify and address potential hazards or security concerns.
• Ensure compliance with local laws, health & safety regulations and company policies always.
• Train, motivate and mentor team members to uphold Dorchester Collection standards and deliver exceptional service.
• Maintain accurate records, logs and reports related to incidents, shift activities and operational matters.
• Perform any additional duties assigned by management.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Host Supervisor, you’ll have the opportunity to bring these to life and continue to create our legacy.
• The items shared are the essence of a day in the life of a Host Supervisor, but we will make sure you are provided with specifics on how we care for our hotel.
• What you'll bring
• You’ll bring your unique personality and passion to the role and the team.
• Previous experience as a Security Supervisor, Host Supervisor or similar role within luxury hospitality industry is preferred.
• Strong understanding of luxury residential operations, emergency procedures and guest service excellence.
• Excellent leadership and communication skills with the ability to remain calm under pressure.
• Ability to manage incidents professionally while maintaining a high level of discretion and confidentiality.
• SIRA certification or equivalent security qualification is an advantage.
• Proficient in report writing and basic computer systems.
• Communication is what keeps our department running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Additional languages are highly valued.
• Position location