Host or Hostess

Role overview

Guest and outlet responsibilities

• Welcome guests, escort them to their tables, and remain available as a point of contact during their visit.
• Manage reservations and the reservation book, and handle telephone inquiries professionally.
• Prepare the outlet before opening with the service team; coordinate table arrangements and seating plans for reservations and special requests.
• Monitor the cleanliness and upkeep of the outlet and entrance area.
• Maintain a friendly, attentive, discreet presence and follow up with guests on their satisfaction.
• Know menus, promotions, and special offers to assist and recommend options to guests.
• Contribute to the outlet guest database and provide consistently warm, professional service.

Education and experience

• A diploma in Hospitality Management is ideal.
• Previous experience in a hotel's Food and Beverage department is ideal.
• Excellent spoken and written English is essential.
• Additional languages are an advantage.

Knowledge and competencies

• A professional, courteous, and polished manner and a passion for exceptional guest service.
• Guest focus, service orientation, and commitment to exceeding guest expectations.
• Enthusiasm, dependability, strong interpersonal skills, a positive attitude, adaptability, and teamwork.