Host / Hostess (Saudi Nationality), Raffles The Red Sea

Company Description

Job Description

• Reporting to the Outlet Manager, you will be responsible for, but not limited to:
• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIP’s
• Scheduled in-house group activities, locations and times
• All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate, maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• Promote F&B Outlets to each customer in down time.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
• To assist in Menu printing.
• To be entirely flexible and adapt to rotate within the different outlets of the F&B Service.
• To carry out any other reasonable duties as assigned by the Outlet Supervisor / Assistant / Manager.

Qualifications

• Proven experience as a Host/Hostess or in a similar front-of-house hospitality role (1-2 years preferred)
• Excellent communication and interpersonal skills with a customer-focused mindset
• Strong organizational and time management abilities with the capacity to multitask effectively
• Proficiency with reservation and point-of-sale systems
• Ability to remain calm, professional, and solution-oriented in high-pressure environments with strong attention to detail
• Fluency in English; Arabic language skills and cultural awareness are a plus
• Professional appearance and demeanor consistent with luxury hospitality standards
• Flexibility to work varied shifts, including evenings, weekends, and holidays as required