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Host & Hostess

American Golf
Albuquerque, USA
Full-time
Entry
Onsite
Discovered 1 months ago

Full Job Posting

  • Greet all guests promptly and professionally with warmth and enthusiasm.
  • Manage reservations, waitlists, and seating assignments to ensure smooth service flow.
  • Communicate effectively with servers, bartenders, and managers regarding table availability and guest needs.
  • Escort guests to tables and provide menus when appropriate.
  • Maintain cleanliness and organization at the host stand and entry areas.
  • Assist with resetting tables, organizing seating sections, or supporting service teams during busy periods.
  • Respond to guest inquiries and resolve minor concerns with professionalism, escalating to management when necessary.
  • Uphold American Golf’s service standards, safety protocols, and brand values at all times.
  • Support special events, tournaments, and high-volume service periods as assigned.
  • Prior hospitality or guest service experience preferred, but not required.
  • Friendly, outgoing demeanor with a strong customer-first mindset.
  • Ability to stay calm, organized, and professional in a fast-paced environment.
  • Strong communication and teamwork skills.
  • Basic comfort with reservation systems, tablets, or POS platforms is a plus.
  • Dependable, punctual, and flexible with scheduling needs.
  • Schedule varies based on business needs and may include evenings, weekends, and holidays.
  • Regular movement throughout the venue is required, including time spent at the host stand, bar, dining areas, and service stations.
  • Extended periods of standing and walking are common during shifts.
  • Duties may include reaching, bending, lifting, or carrying items up to 30–50 pounds (such as trays, racks, boxes, or bar supplies).
  • May occasionally assist with resetting tables, moving furniture, or supporting team needs during peak service.
  • Vision requirements may include close, distance, peripheral, and color vision, as well as the ability to adjust focus.
  • Work environment may involve exposure to loud noise levels, cleaning products, hot or cold food and beverage items, and fast-paced conditions.

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