Hospitality Manager
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Key skills for this role
About the Role
MARA LOUNGE RESTAURANT GROUP has grown from a successful catering concept into a multi-venue hospitality brand serving guests across the United Arab Emirates.
Key Skills for This Role
Full Job Posting
Mara Lounge Restaurant Group
has grown from a successful catering concept into a multi-venue hospitality brand serving guests across the United Arab Emirates.
Starting as Mara Catering and building a strong presence on social media, the group quickly attracted attention from prestigious government events and private gatherings nationwide.
This success led to the opening of Mara Café in Sharjah’s University City in 2017 and Mara Restaurant and Lounge in Dubai’s lively Jumeirah 1 district in 2019.
The group is known for an extensive, globally inspired menu that caters to a wide range of tastes and dining preferences.
Applicants can expect to join a dynamic, guest-focused team in a fast-paced, growth-oriented environment.
Hospitality Manager
is a senior, full-time, on-site leadership role based in Dubai, United Arab Emirates.
This role is responsible for orchestrating daily operations across our premium venues, managing front-of-house and back-of-house teams, ensuring immaculate service standards, and maintaining an exceptionally welcoming, efficient environment for our guests.
The Hospitality Manager will monitor reservation flows, table turns, and overall service quality, address guest feedback, and resolve complex issues in a professional, timely manner.
Responsibilities include supervising staff schedules, supporting strategic recruitment and onboarding, coordinating with the kitchen on high-level menu execution, and ensuring total adherence to local food safety, hygiene, and company compliance policies.
The role also involves tracking critical business performance metrics, controlling operational costs, and supporting targeted promotional activities to drive brand revenue and customer loyalty.
Qualifications & Requirements
- **Experience:**
- Minimum of 10 years of intensive, progressive hospitality management or restaurant operations experience specifically within the GCC region
- **Industry Background:**
- Proven experience leading teams within high-volume, premium casual, premium lounge, or fine-dining environments.
- **Core Skills:**
- Unwavering customer service orientation with a track record of driving premium guest relations and high Customer Satisfaction scores.
- **People Management:**
- Strong capacity to manage and mentor cross-functional teams, including direct experience with hiring, structural training, and performance feedback.
- **Communication:**
- Exceptional communication skills for seamless interaction with upscale guests, team members, and executive stakeholders.
- Fluency in English is essential.
- **Operations & Compliance:**
- Solid understanding of Food & Beverage operations, menu management, quality control, cost management, and standard GCC health, safety, and food hygiene regulations.
- **Problem Solving:**
- Proven organizational skills with the ability to remain composed under intense operational pressure and manage shifting venue priorities smoothly.
- **Flexibility:**
- Comfort working flexible, hospitality-oriented hours, including evenings, weekends, and holidays, as dictated by business volume.
- **Education:**
- A relevant diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
How To Apply
- If you have the senior operational expertise and leadership presence to drive a premier UAE brand forward, we welcome your application.
- Send your updated CV to:
- jobs@maralounge.ae
- 👉
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