Hospital Delegate Services (Mega AC)
Skills
About This Role
Job Description
- High level of customer service and professionalism
- Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards
- Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it’s provider and proceed general queries with confidence at all times
- Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
Team Support
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
- Strive consistently to promote a positive team spirit
- Providers' compliance
- Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members at all times.
- Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.
- Complaints management
- Solve the customer complaints without the need of further escalations
- Ensure the proper follow up of the recovery plan
- Ensure that the complaints are entered into the complaints system tracer so as to take preventive actions
- Relationship building
- To establish excellent relationships with the providers insurance directors
- To conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedback
- To co-ordinate with provider relation on a recognition mechanizm for the providers
- To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework
- Professional appearance and commitment
- To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look
Skills
- Communication skills
- English Language
- Microsoft office
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Tamheer - Hospital Delegate Services (Mega AC)
Bupa Arabia · Riyadh
Job Description High level of customer service and professionalism Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards Maintain a thorough knowledge of
Skills
5 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required