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Homeowners Asst Customer Care Specialist.

Fifth Third Bank
Cincinnati, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

KNOWLEDGE & SKILLS

  • REQUIRED:
  • #High School Diploma or equivalent.
  • #Minimum 2 years Collections or Default Servicing experience.
  • #Intermediate proficiency level in Microsoft Word and Excel.
  • #Excellent oral and written communication skills.
  • #Understanding of collections and default servicing practices. Loss Mitigation, foreclosure, bankruptcy and REO experience preferred.
  • #Ability to evaluate a customer#s situation without judgment being a customer advocate.
  • #Excellent customer service skills with both external and internal customers.
  • #Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies and investor requirements in regards to collection guidelines.
  • #Strong organizational skills and attention to detail.
  • #Ability to work independently with minimal supervision.
  • #Ability to work overtime as needed.
  • #Strong telephone and follow-up skills, and the ability to meet deadlines.
  • #Working knowledge of collection processes and procedures required.
  • #Must be able to work in a team environment to interact with employees and all levels of the organizations.
  • WORKING CONDITIONS:
  • #Normal office environment with little exposure to dust, and extreme temperatures.
  • #Noise level is moderate to high.
  • #Extending viewing of computer screens.
  • #Repetitive Keystroke movements and typing skills.
  • #Lift and/or move up to 10 lbs; occasionally lift/and or move up to 25lbs.
  • #Extensive time on the phone with customers up to 100% of the workday.
  • Homeowners Asst Customer Care Specialist.
  • At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
  • The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
  • Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
  • LOCATION -- Cincinnati, Ohio 45227
  • Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
  • Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Qualifications

  • #High School Diploma or equivalent.
  • #Minimum 2 years Collections or Default Servicing experience.
  • #Intermediate proficiency level in Microsoft Word and Excel.
  • #Excellent oral and written communication skills.
  • #Ability to evaluate a customer#s situation without judgment being a customer advocate.
  • #Excellent customer service skills with both external and internal customers.
  • #Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies and investor requirements in regards to collection guidelines.
  • #Strong organizational skills and attention to detail.
  • #Ability to work independently with minimal supervision.
  • #Ability to work overtime as needed.
  • #Strong telephone and follow-up skills, and the ability to meet deadlines.
  • #Working knowledge of collection processes and procedures required.
  • #Must be able to work in a team environment to interact with employees and all levels of the organizations.
  • #Normal office environment with little exposure to dust, and extreme temperatures.
  • #Noise level is moderate to high.
  • #Extending viewing of computer screens.
  • #Repetitive Keystroke movements and typing skills.
  • #Lift and/or move up to 10 lbs; occasionally lift/and or move up to 25lbs.
  • #Extensive time on the phone with customers up to 100% of the workday.
  • Homeowners Asst Customer Care Specialist.
  • At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
  • The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
  • Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
  • LOCATION -- Cincinnati, Ohio 45227
  • Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
  • Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Preferred Qualifications

  • #Understanding of collections and default servicing practices. Loss Mitigation, foreclosure, bankruptcy and REO experience preferred.

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