HOLIDAYS SPECIALIST (Global Travel Expert)

About This Role

About Us

Happy Journey Travel & Tours LLC is a fast-growing, dynamic travel company based in Abu Dhabi, delivering world-class travel experiences across retail, corporate, and luxury segments. With strong global supplier networks and a focus on innovation, we are building a next-generation travel company powered by AI-driven solutions, strategic partnerships, and exceptional customer service.

Position Overview

We are looking for a highly experienced Holidays Specialist who can design, price, and sell customized holiday packages worldwide while maintaining strong supplier relationships and leveraging AI tools for efficiency, pricing, and customer engagement.

This role requires a blend of sales expertise, destination knowledge, global supplier networking, and tech-driven thinking.

Key Responsibilities1. Holiday Package Creation & Sales

• Design and sell customized international and domestic holiday packages
• Handle FIT, groups, luxury travel, honeymoon, family, and corporate leisure travel
• Provide expert consultation to clients and convert inquiries into bookings
• Ensure maximum profitability through smart pricing strategies

2. Global Supplier Relations (Core Strength)

• Build and maintain strong relationships with global DMCs, hotels, airlines, and consolidators
• Negotiate best rates, exclusive deals, and added-value services
• Develop direct contracting with key destinations (Europe, USA, Asia, Maldives, etc.)
• Maintain a reliable supplier ecosystem for quick turnaround and competitive pricing

3. AI-Driven Operations & Innovation

• Utilize AI tools for:
• Dynamic itinerary building
• Smart pricing & margin optimization
• Customer behavior insights
• Automated communication & follow-ups
• Work with digital team to improve AI-based travel solutions and automation
• Stay updated with latest travel tech trends

4. Customer Experience Excellence

• Deliver high-end, personalized travel solutions
• Ensure smooth coordination from inquiry to post-travel feedback
• Handle escalations professionally and maintain customer loyalty

5. Market Intelligence & Growth

• Identify trending destinations and travel patterns
• Develop new holiday products and promotional ideas
• Support marketing team with offers, content, and campaigns
• Achieve and exceed monthly sales targets

Required Skills & Qualifications

• Minimum 3–7 years experience in travel agency (Holidays/Leisure)
• Strong knowledge of global destinations, visa requirements, and travel logistics
• Proven experience in supplier negotiation and contracting
• Expertise in Amadeus / Galileo / Sabre + holiday platforms (TBO, Expedia, etc.)
• High sales conversion ability and customer handling skills
• Tech-savvy with exposure or interest in AI tools and automation
• Excellent communication (English mandatory; additional languages a plus)
• Key Competencies
• Global networking mindset
• Profit-focused pricing strategy
• Relationship-building (Suppliers & Clients)
• Fast response & multitasking ability
• Sales-driven attitude
• Adaptability to AI & digital transformation

What We Offer

• Attractive salary + performance-based incentives
• Opportunity to work with global suppliers & premium clients
• Exposure to AI-driven travel innovations
• Career growth in a rapidly expanding travel company
• Supportive and performance-oriented work environment

Job Type: Full-time

Pay: AED4,000.00 - AED6,500.00 per month

Experience:

• Holidays planning : 5 years (Required)

Location:

• Abu Dhabi (Abu Dhabi) (Required)

Work Location: In person