HIS Support specialist
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Key skills for this role
About the Role
HIS Support Specialist About PANACEA SOLUTIONS PANACEA SOLUTIONS is a healthcare technology company dedicated to delivering reliable, efficient, and user-friendly solutions for hospitals and clinics.
Key Skills for This Role
Full Job Posting
About PANACEA SOLUTIONS
PANACEA SOLUTIONS is a healthcare technology company dedicated to delivering reliable, efficient, and user-friendly solutions for hospitals and clinics.
Our mission is to enhance patient care and operational performance through innovative Health Information Systems (HIS) and related healthcare technology services.
We foster a culture of collaboration, accountability, and continuous learning, providing our team members with opportunities to work alongside healthcare professionals and IT specialists to solve real-world clinical and administrative challenges.
At PANACEA SOLUTIONS, every team member is encouraged to contribute ideas, develop their expertise, and make a meaningful impact on digital healthcare transformation.
Role Overview
The HIS Support Specialist will be responsible for providing day-to-day technical and functional support for the Hospital Information System (HIS).
The successful candidate will work closely with clinical, administrative, and IT teams to ensure smooth system operations and a high level of user satisfaction.
Key Responsibilities
- Provide technical and functional support for HIS users.
- Troubleshoot and resolve system issues, incidents, and user inquiries.
- Log, track, and follow up on support tickets until resolution.
- Escalate complex issues to higher-level support teams or vendors when required.
- Configure and manage user accounts, roles, and permissions.
- Assist with system updates, testing, and deployment of new functionalities.
- Maintain documentation for processes, known issues, and resolutions.
- Deliver basic user training and support sessions.
- Gather user feedback and contribute to system improvement initiatives.
- Coordinate with implementation and IT teams to ensure system stability and performance.
Qualifications
- Bachelor’s degree in Medicine, Health Sciences, Computer Science, Information Technology, Health Informatics, or a related field.
- Strong analytical and problem-solving skills.
- Experience in technical support and troubleshooting of HIS or similar healthcare/enterprise applications.
- Excellent customer support and communication skills.
- Ability to effectively interact with clinical, administrative, and technical stakeholders.
- Familiarity with hospital workflows, medical terminology, or healthcare information systems is highly preferred.
- Willingness to work on-site in Jeddah and Taif.
How to Apply
If you are interested in joining our team, please send your CV to:
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