Hiring: Operations Supervisor – Document Processing & Business Operations

Role overview

Document processing and monitoring

• Monitor attestation, apostille, legalization, translation, visa, and PRO service applications.
• Track each application from customer submission to completion and delivery.
• Coordinate with processing teams, suppliers, couriers, and international partners.
• Meet deadlines and service-level targets; identify pending, delayed, or incomplete applications and take corrective action.
• Handle documents accurately, securely, and confidentially.

Employee and branch monitoring

• Monitor employee activities, attendance, productivity, and assigned tasks.
• Coordinate across branches, follow up on pending work, and ensure employees complete assigned responsibilities.
• Identify operational weaknesses and recommend improvements.
• Escalate repeated performance or disciplinary concerns to management.

Customer service and problem resolution

• Monitor customer complaints, pending requests, and urgent cases.
• Coordinate with sales and processing teams to resolve customer issues and provide accurate processing updates.
• Reduce operational errors, missed deadlines, and unnecessary delays.

Reporting and management

• Prepare daily operational reports for the CEO; monitor pending and completed cases, delays, and employee performance.
• Keep CRM records and document statuses accurate.
• Coordinate with accounts on supplier invoices, pending payments, and operational expenses.
• Implement management instructions and operational procedures; escalate financial, legal, and compliance matters for management approval.

Candidate requirements

• At least 3 years of document processing and branch monitoring experience is stated as required; 3 years of relevant operations or document processing experience is also described as preferred.
• UAE attestation, visa processing, PRO services, or document clearing experience is a strong advantage.
• Requires employee supervision and coordination skills; excellent English communication and problem-solving; CRM, Excel, and operational tracking tools experience.
• Requires ability to manage multiple branches, employees, and deadlines; leadership, accountability, confidentiality, attention to detail, and ability to handle pressure and urgent issues.
• Willingness to travel 50% is required.

Pay

• AED 3,000–4,000 per month.

Work location

• Work location is in person; the role covers UAE branches and requires 50% travel.