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Higginbotham Public Sector, Account Manager

Higginbotham
Remote, USA
Full-time
Mid · 3–5 years experience
Remote
Discovered 2 weeks ago

Full Job Posting

Duties and Responsibilities

  • Service assigned client base to establish rapport for in-depth client relationship.
  • Coordinate workflow with assigned client service representative for clients and carriers.
  • Coordinate bid process for existing clients for supplemental and group health products.
  • Meet with clients for renewal process and make recommendations in the client's best interest.
  • Act as a liaison between the client and third-party vendors of clients.
  • Coordinate management of client accounts with HPS account team.
  • Prepare group meeting and enrollment materials for clients.
  • Plan, coordinate and conduct group meetings and employee enrollments.
  • Effect changes in benefit plans as needed by client.
  • Troubleshoot and resolve escalated issues (claims, eligibility, etc.) with third party vendors on behalf of client and their employees.
  • Maintain quick communication with client via email/Internet/voice.
  • Maintain awareness of new developments, changes with various carriers and new federal/state laws.
  • Perform other duties as needed or required.

Location

  • Remote position that requires occasional travel to Richardson, TX
  • Experience: 3-5 years of Life & Health, customer service experience required
  • License: General Lines - Life, Accident, Health and HMO

Physical Requirements

  • Ability to lift 25 pounds
  • Repeated use of sight to read documents and computer screens
  • Repeated use of hearing and speech to communicate on telephone and in person
  • Repetitive hand movements, such as keyboarding, writing, 10-key
  • Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation

  • Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
  • Employee Wellness Program
  • Company paid holidays, plus PTO
  • Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
  • *Applications will be accepted until the position is filled

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