Helpdesk Specialist, System Administrator
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Key skills for this role
About the Role
Resale1 is a proven Point of Sale system in use at over 120 high-volume stores nationwide. Built specifically for the secondhand and consignment industry, our platform is battle-tested and designed for the unique demands of used-product retail.
Key Skills for This Role
Full Job Posting
Company Description
Resale1 is a proven Point of Sale system in use at over 120 high-volume stores nationwide.
Built specifically for the secondhand and consignment industry, our platform is battle-tested and designed for the unique demands of used-product retail.
We're a small, stable company that's been doing this a long time, and we're looking to add to a tight-knit team.
Role Description
This is a full-time, on-site IT Support Specialist role based in our Dublin, Ohio office (Columbus metro).
You'll own the inbound help desk queue — configuring desktops, troubleshooting issues, and supporting users across our store network — and during slower stretches you'll take on Windows sysadmin work: managing backups, building and imaging new systems, power/UPS management, and general infrastructure upkeep.
We run lean and move fast.
Some issues don't keep business hours, so this role occasionally involves off-hours work (nights or weekends) when something is down or a deployment can't wait.
In exchange, you get a stable seat at a stable company, a genuinely laid-back day-to-day, and the room to grow into bigger responsibilities as you prove yourself.
Who thrives here:
someone knowledgeable, easygoing, and low-drama, who takes ownership without being chased, and who'd rather fix the problem than file it.
Qualifications
- Local to the Columbus, Ohio area (on-site role)
- Strong help desk and technical support background
- Excellent verbal and written English communication skills.
- Solid troubleshooting and problem-solving skills
- Hands-on desktop hardware/software experience
- Comfortable with Windows administration (backups, imaging, system builds)
- Must communicate clearly and professionally with store staff and customers over the phone, including explaining technical issues to non-technical users.
- Strong command of spoken and written English, with the ability to be clearly understood in fast-paced phone support.
- Willingness to be available occasionally outside normal hours during outages or critical work - Weekend On-Call Rotation.
- Relocation assistance is not available
- Nice to have
- Windows Server / Active Directory experience
- Microsoft 365 / Intune / Azure AD administration
- Networking fundamentals (UniFi a plus)
- PowerShell scripting
- Backup/recovery experience (Veeam a plus)
- Retail or POS environment experience
- Relevant IT certifications (CompTIA A+/Network+, Microsoft) or a related degree
- What we offer
- Starting range of $65,000–$85,000, depending on experience and qualifications
- Laid-back, friendly, small-office atmosphere
- Outstanding health, dental, and vision benefits
- Generous employee discount
- Paid holidays and PTO
- Company-paid short-term and long-term disability and life insurance
- 401(k) with excellent matching
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