Helpdesk Operator

Job Description

Key Responsibilities

• Receive and handle **incoming calls, emails, and helpdesk tickets**
• Log, track, and update issues using the helpdesk/ticketing system
• Provide **first‑level technical or service support**
• Escalate unresolved issues to the appropriate department
• Follow up with users to ensure issue resolution and satisfaction
• Maintain accurate records and documentation
• Adhere to **SLA timelines** and company procedures
• Provide clear and professional communication at all times

Requirements

• Previous experience as a **Helpdesk Operator / Service Desk / Customer Support**
• Good communication skills in **English** (Arabic is an advantage)
• Basic computer knowledge (MS Office, emails, ticketing systems)
• Strong problem‑solving and customer service skills
• Ability to work under pressure and handle multiple requests
• **Local candidates in Qatar preferred**
• Transferable visa with NOC (preferred)
• Immediate availability is an advantage

Salary & Benefits

• **Salary:** **QAR 3,500 – 4,500 per month** (based on experience)
• *(Aligned with Qatar market average for Helpdesk Operators)*
• Overtime as per Qatar Labor Law
• Medical insurance (as per company policy)
• Paid leave and weekly day off

Job Type

• Full‑time
• Shift‑based (if required)
• 6 days work / 1 day off
• Pay: QAR3,500.00 - QAR4,500.00 per month