Helpdesk Executive
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Key skills for this role
About the Role
The Helpdesk Executive is responsible for overseeing all helpdesk operations and ensuring the efficient handling of service requests, facility-related issues, and client requirements.
Key Skills for This Role
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Job Summary
The Helpdesk Executive is responsible for overseeing all helpdesk operations and ensuring the efficient handling of service requests, facility-related issues, and client requirements.
The role includes coordinating room check-ins and check-outs, monitoring room readiness, managing access control, and maintaining client timesheet records.
The Helpdesk Executive plays a key role in ensuring smooth day-to-day operations, delivering high service standards, and maintaining compliance with facility management policies and procedures.
Key Responsibilities
- Serve as the primary point of contact for all facility-related requests and inquiries from clients and employees.
- Log, track, and prioritize service requests using CAFM or Helpdesk Management Systems.
- Coordinate and assign work orders to maintenance technicians, housekeeping staff, security personnel, and pest control service providers.
- Monitor the progress of service requests and complaints, ensuring timely resolution and closure.
- Maintain accurate and up-to-date records of all requests, actions taken, and resolutions provided.
- Implement escalation procedures for urgent, critical, or unresolved issues.
- Ensure that all rooms, offices, and common areas are maintained in a clean, safe, and operational condition.
- Coordinate with housekeeping and maintenance teams to facilitate room readiness and turnover requirements.
- Conduct pre-occupancy and post-occupancy inspections of rooms and facilities.
- Maintain accurate occupancy records and ensure the availability status of rooms and facilities is regularly updated.
Required
- Proven experience in Facilities Management, particularly in Camp Management, Helpdesk Operations, or Administrative Coordination.
- Proficiency in using CAFM (Computer-Aided Facility Management) systems or Helpdesk/Ticketing Software.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational, coordination, and multitasking abilities.
- Ability to prepare and manage reports, documentation, and invoicing with a high level of accuracy.
Preferred
- Diploma or Bachelor's Degree in a relevant field.
- Experience in software operations and proficiency in Microsoft Office applications.
- Prior work experience within the United Arab Emirates (UAE).
- Pay: From AED2,000.00 per month
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