isolved
Helpdesk Dispatch
Major Inc. (Rx Technology)
San Antonio, USA
Full-time
Entry · 1+ years experience
Onsite
USD 37000-43000 yearly / year
Discovered 1 months ago
Full Job Posting
Essential Duties
- Monitor ticketing system and assign tasks to appropriate technicians.
- Communicate with clients regarding status updates and scheduling
- Maintain accurate records of service requests and resolutions
- Collaborate with Help Desk team to meet SLA targets.
- Escalate complex issues to senior technical staff when necessary.
- Schedule resources for onsite visits, installations and projects.
Education and Experience
High School diploma or equivalent, IT related coursework preferred.
1+ years in a customer service or technical support environment.
Skills
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication.
- Familiarity with IT ticketing systems and basic troubleshooting.
Physical/Other Requirements
- Ability to sit or stand for extended periods.
- Frequent use of computer and phone systems.
About Major Inc. (Rx Technology)
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