Helpdesk Analyst

Workplace

• Provide local, on-site support for the Bangalore office five days a week, as well as global support for Sprinklr users.

IT support responsibilities

• Track and document support activities; maintain SOPs, knowledge-base articles, user guides, and troubleshooting best practices.
• Support macOS, Windows, common office software, Microsoft and Adobe applications, and cloud SaaS products.
• Set up laptops, conduct user inductions, troubleshoot and repair hardware, and implement application and software upgrades.
• Support conference rooms, telephones, office networks, and printer setups.
• Deploy endpoint management and provide antivirus security support.
• Monitor and improve IT systems and support delivery with IT Management; research new technical problems as needed.

Onboarding, events, and escalations

• Prepare and provision devices, create user accounts, and guide new hires through IT setup.
• Coordinate secure asset returns and system-access revocation during offboarding with HR and Security.
• Support high-level events, monitor meeting rooms, and provide high-priority support to VIP users and executives.
• Collaborate with cross-regional IT teams to troubleshoot complex or escalated issues.
• Set up and manage audiovisual equipment for executive meetings and events, including displays, audio and video connections, mixers, computers, and peripherals.

Candidate qualifications

• Requires 1–2 years of IT experience or a bachelor’s degree.
• Requires strong end-user support experience and technical knowledge of macOS, Windows, and other Microsoft products.
• Seeks a good understanding of Microsoft 365, Copilot, AI, and computer networks.
• Experience with Jamf Pro and enterprise Mac-management concepts is requested but not mandatory.
• Requires experience supporting high-level executives and strong written and verbal communication with attention to detail.
• Requires customer-service-oriented troubleshooting, appropriate urgency, and the ability to work independently and collaboratively.
• Seeks a proactive, self-motivated candidate able to prioritize multiple assignments and adapt to a changing environment.

About Sprinklr

Benefits

• The company describes voluntary healthcare coverage where applicable, paid time off, and an open mentoring program.