Helpdesk Administrator

Description and requirements

At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.

You will be working in the Building Services Operating Unit, based in South Lanarkshire where we are responsible for bringing Skanska’s purpose to build for a better society to life—creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.

We are currently looking for a Helpdesk Administrator who will be responsible for the delivery and administration of the helpdesk.

As the Helpdesk Administrator, you will:

• Log Tasks (jobs) on the Helpdesk CAFM (Computer Aided Facilities Management) system ‘Concept Evolution’. Tasks may be received by telephone, email, in person or through the CAFM system directly.
• Generating weekly reports for the Helpdesk Supervisor and/or Manager
• Chasing direct labour and subcontractor for updates, reports, quotes etc.
• Tracking compliance with attendance SLA’s, intervening to drive supplier and direct labour performance, communicating with customers and escalating performance issues where necessary.
• Promote a culture of customer service to both internal and external customers.
• Assisting the Facilities Managers, Helpdesk Supervisor and Helpdesk Manager with all aspects of contract management, supplier management and supplier procurement

We are looking for:

• Experience of working in a Helpdesk role, preferably using a CAFM (Computer Aided Facilities Management) system.
• Good communication skills and good organisation skills.
• Experience of working directly with client representatives.
• Good computer skills including use of Microsoft Office, in particular be at an intermediate level.
• Capacity to meet deadlines.

What we offer:

• 24/7 digital GP service for you and your family
• Financial wellbeing and employee assistance
• Professional development
• Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave)

Inclusion and Diversity

We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.

Flexible working

Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.

Reasonable adjustments

We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at [email protected] or call 0330 105 2000 – Option 5 & 1.

Closing date

We encourage you to apply as early as possible, as the closing date may be subject to change.

If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success – every step of the way.