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Help Desk Technician

LEAP Legal Software
Jersey City, USA
Full-time
Junior · 1+ years experience
Remote
Discovered 2 days ago
sql

Full Job Posting

Requirements

  • 1 years’ customer service experience required. Accounting or Law would be an advantage but not essential.
  • Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
  • Demonstrated knowledge of SQL and Access databases.
  • Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
  • Experience with Microsoft products including MS Word and Excel.
  • Demonstrate strong collaborative teamwork and people skills.
  • Excellent collaborative spirit.
  • A clear understanding of LEAP culture.
  • Thrives working with an intellectually stimulating, high-energy team.
  • Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
  • Ability to meet deadlines and commit to team goals.
  • Must be based in the Tri-State area. While the role is 100% remote, there may be annual in person training that takes place in our Jersey City headquarters.

Benefits

  • Medical, Dental and Vision Plans Available
  • 401k with Company Matching Program
  • Virtual Staff Events
  • Employee Assistance Plans
  • Flexible Annual Leave
  • Company Shares Opportunity
  • Salary $56-62k OTE
  • We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We look for the best person for the job. To ensure a fair and authentic recruitment process, candidates are expected to represent their own skills and experience throughout; the use of AI to generate application materials or provide real-time assistance during interviews or assessments may result in removal from the recruitment process.

Preferred Qualifications

  • 1 years’ customer service experience required. Accounting or Law would be an advantage but not essential.

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