Help Desk Specialist

Role overview

Location and work schedule

• The job is located in Princeton, British Columbia.
• The stated schedule is 5x2, Monday to Friday, day shift.

Compensation

• The stated compensation is CAD 79,920–84,360 per year.

Role accountabilities

• Provide first-level support, convey resolutions, and escalate unresolved issues to higher support tiers or third-party providers as appropriate.
• Route issues to the correct resources and follow up with customers through resolution.
• Guide users and peers through problem-solving and maintain customer service standards.
• Provision users, mobile devices, telephones, and computers for desktop services.
• Document and close incidents, maintain IT knowledge and call-tracking records, and recommend procedural improvements.
• Troubleshoot and restore routine service and equipment problems; conduct root-cause analysis and recommend preventive controls.
• Maintain IT employee time and attendance.
• Procure technology requests and stock items for manager approval; renew contracts to avoid service gaps.
• Help maintain high IT user satisfaction and share information with teammates.

Qualifications

• 3–5 years of professional experience providing remote and onsite IT support in high-user-count organizations.
• Experience with complex system administration, user provisioning, and software deployment across distributed networks.
• Strong enterprise networking knowledge, including TCP/IP, DNS, DHCP, and wireless connectivity.
• Proficiency supporting and administering Active Directory, Azure, and Microsoft 365.
• Understanding of IT services for organizations with 100+ users across multiple locations.
• Advanced knowledge of server/workstation hardware and enterprise mobile devices.

About Hudbay